Entry Software | Project Management and Service Desk Blog

5 Problems That Your ITSM Strategy Will Solve

Posted by Mark Donais

Jul 19, 2017 12:00:00 AM

Many organizations may provide support through various channels such as email, web, and phone. Often, they find it challenging to manage everything and unify the data generated.

An IT service desk solution is put into place to address these concerns and provide an efficient way to organize issues across those channels, making it simpler to manage, measure, and document those processes.

What are the 5 main issues within a company that a comprehensive IT Service Management strategy will tackle?

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Topics: itsm

How Your Company Benefits From an Incident Management System

Posted by Mark Donais

Jul 10, 2017 12:00:00 AM

What is the goal of incident management?

It aims to reduce the negative impact of an incident on business operations by restoring things to normal as quickly as possible. The result is better levels of service quality.

But beyond that, incident management that is well-thought out offers the company who is implementing it with 5 major benefits:

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Topics: itsm

Who Needs IT Service Management Software?

Posted by Mark Donais

Jun 21, 2017 10:00:00 AM

Any organization who wishes to optimize their business technology would benefit from IT service management software.

IT Service Management Software is also commonly known as information technology service management or ITSM. It is software that allows companies to manage service delivery to its customers and staff include hardware and software maintenance, order management, diagnostics, troubleshooting, and other routine operations.

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Topics: itsm