Entry Software | Project Management and Service Desk Blog

5 Reasons to Switch to Cloud-based Help Desk

Posted by Mark Donais

Jun 16, 2017 9:00:00 AM

Many companies who aren’t yet on the cloud are already considering making the move. This isn’t because it is the latest trend and everyone is simply jumping on the bandwagon. Companies are making the transition because they are recognizing the many benefits of migrating to the cloud.

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Topics: Help Desk Software

5 Reasons Why Your Small Business Needs Customer Tracking Software

Posted by Mark Donais

Jun 14, 2017 11:00:00 AM

It’s time you retired your old paper system of managing your customer information or manually inputting everything on a spreadsheet.

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Topics: Help Desk Software

Hiring a Help Desk Technician

Posted by Mark Donais

Jun 12, 2017 10:00:00 AM

Finding the right people is critical when you need to fill IT customer support and help desk positions. Only someone who is knowledgeable and skilled will be capable of interacting with both your customers and your internal team. 

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Topics: help desk technician

The Roles and Responsibilities of Project Management

Posted by Mark Donais

Jun 9, 2017 12:38:00 PM

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Topics: project management

Help Desk Software: Is On-Premise Install Better Than SaaS?

Posted by Mark Donais

Jun 7, 2017 10:00:00 AM

There was a time when companies had to create their own help desk. Today, SaaS solutions provide companies with a cost-effective alternative that delivers the same solution to efficiently running your customer service help desk.

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Topics: Help Desk Software

Project Management Software for Manufacturing

Posted by Mark Donais

Jun 5, 2017 10:00:00 AM

Process is a crucial aspect of successfully executing projects in the manufacturing industry as minimizing downtime is a major priority.

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Topics: project management software

What Is Help Desk Software Used For?

Posted by Mark Donais

Jun 1, 2017 10:00:00 AM

All businesses, regardless of size, can resolve their customer and employee support issues faster and more consistently by utilizing help desk software.

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Topics: Help Desk Software

When To Use Project Management Software

Posted by Mark Donais

May 30, 2017 9:23:17 AM

As a business owner or manager, you’re likely always looking for the solution to enhance efficiency, improve processes, and increase profit.

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Topics: Help Desk and Project Management Software

5 Activities To Track With Project Management Software

Posted by Mark Donais

May 24, 2017 10:00:00 AM

When looking for the best project management software for your organization, you should start by recognizing what your company’s needs are.

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Topics: project management software

5 Important Features of Help Desk Software

Posted by Mark Donais

May 23, 2017 10:00:00 AM

When deciding on the right help desk software for your organization, you'll likely hear about a lot of features and wonder, "which are best for me?"

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Topics: Help Desk Software