Entry Software | Project Management and Service Desk Blog

5 Activities To Track With Project Management Software

Posted by Mark Donais

May 24, 2017 10:00:00 AM

When looking for the best project management software for your organization, you should start by recognizing what your company’s needs are.

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Topics: project management software

5 Important Features of Help Desk Software

Posted by Mark Donais

May 23, 2017 10:00:00 AM

When deciding on the right help desk software for your organization, you'll likely hear about a lot of features and wonder, "which are best for me?"

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Topics: Help Desk Software

Why Your Help Desk Software Should Have Asset Management

Posted by Mark Donais

May 22, 2017 10:00:00 AM

Many help desk software solutions don’t have the asset management feature. And while some businesses may think they can do without it, it’s proven to be a powerful tool to have.

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Topics: Help Desk Software

Using Help Desk Software for Customer Support

Posted by Mark Donais

May 19, 2017 10:00:00 AM

Help desk software is a program that enables customer support agents to keep track of user requests and other customer—related issues.

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Topics: Help Desk Software

How Project Management Software Can Help Grow Your Business

Posted by John McDonald

May 18, 2017 10:00:00 AM

An increase in overall business efficiency means that you and your team will be able to achieve more.

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Topics: project management software

Choosing Help Desk Software for Your Small Business

Posted by Mark Donais

May 17, 2017 10:00:00 AM

Whatever size your business is, you need to be quick to resolve your customer and employee issues. And help desk software will help you achieve this effectively and consistently.

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Topics: Help Desk Software

5 Reasons Why Help Desk Software Is Better Than Email

Posted by Mark Donais

May 16, 2017 10:25:45 AM

If you are still relying solely on email as your support tool then your IT support team is likely dealing with more issues than they can cope with. And they’re likely doing an inefficient job because they are handling repeat issues that could have been resolved much quicker if there was a central platform where they could pull up similar incidents.

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Topics: Help Desk Software

How Help Desk Software Helps IT Companies Improve Service

Posted by Mark Donais

May 15, 2017 11:16:40 AM

With the level of competition out there, you simply cannot afford to cut back on the solutions that will ensure that you offer excellent service that has been proven to improve customer loyalty and increase sales. These days, consumers have no hesitation about expressing their dissatisfaction with products and services. And with the rise of social media, they have a channel to release their rants and bad reviews which can be viewed by their entire network and even be shared.

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Topics: Help Desk Software

What to Look For In Help Desk Software for Manufacturers

Posted by Mark Donais

May 11, 2017 10:00:00 AM

Every manufacturing company’s goal is to expand. To achieve this, they recognize the need to get closer to their customers and vendor and build a strong customer base while also focusing on reducing costs to increase profits.

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Topics: Help Desk Software

Entry Software Corporation Releases TeamHeadquarters v7.9 for IT Service Management

Posted by Mark Donais

May 10, 2017 8:51:24 PM

PRESS RELEASE

Create and manage small projects and service requests with less time and effort.

Entry Software Corporation has released TeamHeadquarters version 7.9 to support customer requirements for a simple to use mini-project ticket that has to-dos and that can be templated.  This change allows users of TeamHeadquarters to create and manage small projects and service requests with less time and effort.

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Topics: service desk